JL16 Your Data at JL16: Collection, Use, Storage and Privacy Rights

1. About This Privacy Policy

This Privacy Policy covers visitors and members using JL16 through jl16.study. It outlines how personal information may be collected, handled, stored and protected when the platform is operated and services are made available to registered members in the Philippines and other locations.

When you create a JL16 account or continue using the platform, you confirm that you have had the opportunity to review and understand this Privacy Policy. Please consider it together with the other terms and notices that apply to your use of the platform. Terms and ConditionsThese documents explain the wider rules for using the platform and should be considered alongside this Privacy Policy.

For questions about the handling of your information, or to ask about your available privacy rights, please contact JL16 support using the contact details provided at the end of this page.

2. Information We Collect

JL16 may receive personal information from different sources. This can happen when you register, interact with the platform or complete an identity check. Some information may also be recorded automatically as you use the service, while verification details can come from an approved verification provider. The main categories include:

Information category	Typical examples	When it may be requested
Identity information	Your full name, date of birth and gender	When you register or complete an identity check
Contact information	Your email address and phone number	When you open an account or provide contact details
Verification information	A government-issued ID and proof of address	When identity verification is required
Financial information	Payment method details and transaction records	The date and time of deposits or withdrawals
Platform usage information	Login activity, pages viewed, games accessed, and session length	Collected automatically while you use the platform
Device information	IP address, browser type, operating system, and device identifiers	Collected automatically while you use the platform
Communications information	Support conversations and feedback you send to us	Collected when you contact JL16 Support

JL16 does not collect sensitive personal information, including racial or ethnic background, political views, religious beliefs, or health details, unless the law requires it or the information is necessary for responsible gaming measures, such as handling a self-exclusion request.

3. How JL16 Uses Your Information

JL16 uses the personal information it collects for the purposes set out below:

• To open, administer, and maintain your member account on the JL16 platform.
• To verify your identity and confirm that you are at least 21 years old before access to the platform is provided.
• To handle deposits, withdrawals, and other account-related financial transactions.
• To deliver customer support and reply to questions or requests sent through the available support channels.
• To review platform activity for fraud prevention and security, and to identify possible breaches of the Terms and Conditions.
• To meet the legal and regulatory duties that apply to the operation of the platform.
• To carry out responsible gaming measures, including handling self-exclusion requests and watching for indicators of potentially harmful gaming behaviour.
• To send essential service messages, including account notices and changes to platform policies.

JL16 does not send unsolicited marketing messages using your personal information without your clear consent. If you choose to receive platform updates or notifications, you can withdraw that permission at any time by contacting Support.

4. Legal Grounds for Processing

The legal ground used by JL16 depends on why your personal information is being processed:

• Contract performance: Processing that is needed to carry out the agreement between you and JL16, including managing your account and completing transactions.
• Legal obligation: Processing required to meet applicable legal requirements, including age checks and anti-fraud controls.
• Legitimate interests: Processing undertaken for JL16’s legitimate operational needs, such as protecting the platform, detecting fraud, and supporting responsible gaming, provided these interests do not outweigh your rights.
• Consent: Processing based on your clear permission for a specific purpose, such as receiving optional communications.

5. Sharing Your Information

JL16 does not sell personal information to third parties. We may share relevant data with trusted service providers that help us operate the platform, such as payment processors, identity-verification providers, and technical infrastructure partners. These providers may use the information only for the service they have been engaged to perform and must protect it through appropriate security measures.

JL16 may disclose personal information when required by applicable law, a court order, or a regulatory authority. Where disclosure is legally necessary, we will provide only the information reasonably needed to meet that requirement.

If JL16 is involved in a restructuring, merger, or change in ownership, member information may be transferred as part of the relevant business process. Where reasonably practicable, affected members will receive advance notice of the transfer.

6. How Long We Keep Your Data

JL16 keeps personal information while your account is active and for a reasonable period afterwards, subject to applicable legal requirements. The retention period varies according to the type of information and the reason it was collected.

Records relating to financial transactions may be kept for a longer period to meet legal and compliance obligations. Usage records and communications may be stored for less time, unless they are needed for an active investigation, complaint, or dispute.

Once information is no longer needed and there is no valid legal reason to retain it, JL16 will securely delete or anonymise it. If you ask to close and delete your account, we will review the request against our retention duties and let you know the outcome.

7. Cookies and Tracking Technologies

When you access jl16.study, cookies or similar files may be stored on your device. These small text files can recognise your browser, keep your login session active, and remember selected preferences. JL16 may use the following cookie categories:

• Essential cookies: These are necessary for core platform functions, including keeping you signed in. Disabling them may prevent important features from working properly.
• Functional cookies: These help remember your selected settings and preferences so the platform can respond to your choices on later visits.
• Analytics cookies: These collect anonymised information about how members use the platform. JL16 uses these insights to find areas for improvement, and the data is not intended to identify individual users.

JL16 does not use cookies for third-party advertising or for following your activity across other websites. You can adjust your cookie choices in your browser settings. Please note that disabling essential cookies may limit access to some platform features.

8. Data Security

JL16 treats member information with care and applies technical and organisational safeguards to reduce the risk of unauthorised access, loss, changes, or disclosure. These safeguards include encrypted connections, controlled access to account information, security checks, Cloudflare Turnstile, Aliyun Captcha, 256-bit SSL encryption, and optional two-factor authentication.

JL16 takes reasonable precautions to protect personal information, but no online service can provide an absolute security guarantee. Members should also protect their login details and avoid sharing account credentials. If you suspect that your account has been accessed by someone else, contact JL16 support immediately. [email protected].

If a data breach is reasonably likely to create a risk to your rights or freedoms, JL16 will inform affected members as required by applicable law.

9. Your Rights

As a JL16 member, you may have the following rights concerning the personal information connected to your account:

• Right of access: You may ask for a copy of the personal data JL16 keeps about you.
• Right to rectification: You may ask JL16 to correct information that is inaccurate, outdated, or incomplete.
• Right to erasure: You may request the deletion of your personal data, subject to any legal or regulatory requirements that require certain records to be retained.
• Right to restriction: In certain situations, you may ask JL16 to limit how your personal data is processed.
• Right to data portability: Where this right applies, you may request your information in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests where the law permits this request.
• Right to withdraw consent: If processing relies on your consent, you may withdraw that consent at any time. Withdrawal will not affect processing carried out before your request.

To make a request under any of these rights, please contact JL16 support with the details of your request. [email protected] We will review your request within a reasonable timeframe. To protect your information, JL16 may ask you to verify your identity before taking action.

10. Children and Minors

JL16 is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21. Registration requires members to confirm that they meet the applicable age requirement, and JL16 may request identity verification, including a government-issued ID and liveness selfie, to confirm eligibility.

If JL16 learns that personal data was collected from someone under 21, the account will be suspended and the related information will be deleted as soon as reasonably practicable, subject to any legal retention duties. If you believe a minor has registered, please notify JL16 support. [email protected] This allows our team to review the matter promptly and take appropriate action to protect the minor’s information.

Parents and guardians in the Philippines should use suitable parental-control features to help keep minors away from online gaming platforms. Responsible participation begins by making sure that access is limited to eligible adults aged 21 and above.

11. Policy Updates

JL16 may revise this Privacy Policy when platform practices change, legal requirements are updated, or improvements are made to the way member information is handled. If a significant change is introduced, the “Last updated” date shown on this page will also be amended.

Members should check this policy from time to time for the latest information. By continuing to use the JL16 platform after an updated version is posted, you acknowledge the revised terms. If you do not accept the changes, stop using the platform and contact support to request account closure.

12. Contact JL16

For questions about this Privacy Policy, requests to exercise a data right, or privacy-related concerns, contact the JL16 support team through the email address shown in the page footer. To help us respond efficiently, include the email linked to your registered account and a clear explanation of your request.

For responsible gaming assistance or an account self-exclusion request, visit the responsible gaming Responsible Gaming page to review the available guidance and support tools.